Refund policy

We want you to feel confident shopping with Ornave'. If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.

Eligibility

To be eligible for a return, the item must be:

  • Unused and unopened
  • In its original packaging
  • In the same condition in which it was received
  • Accompanied by proof of purchase

Skincare & Wellness Products

For safety and hygiene reasons, opened or used supplements, skincare, body care, and wellness products cannot be returned unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items — Supplements & Consumables

Due to food safety regulations and the nature of consumable products, all dietary supplements, vitamins, and wellness capsules/liquids are final sale and are not eligible for returns, exchanges, or refunds once shipped. This policy applies to all Ornave' supplement products including but not limited to capsules, liquid drops, and powders.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and we will make it right.

Apparel

Apparel must be unworn, unwashed, and returned with original tags attached.

Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • Opened skincare, body care, or supplement products
  • Items returned after 14 days of delivery
  • Items not in their original condition

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review your case and, where appropriate, provide a replacement or full refund.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional processing time.

Return Shipping

Unless the item is damaged, defective, or incorrectly shipped, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to an error on our part.

How to Request a Return

Contact us at Ornaveofficail1@gmail.com with the following:

  • Order number
  • Product name
  • Reason for return
  • Photos (if the item is damaged or defective)

We will respond within 1–2 business days with return instructions if your request is eligible.